Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a contact form or business inquiry on our Website
• Send us emails or other correspondence
• Request product samples or technical documentation
• Place an order or enter into a business agreement

Technical Data

When you visit our Website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages visited, and the dates and times of your visits. We also use cookies and similar tracking technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, requests, and business communications
• To process and fulfill orders, including shipping and logistics arrangements
• To improve our Website, products, and services based on usage patterns
• To send marketing communications, newsletters, or product updates, where you have given us your consent
• To comply with applicable laws, regulations, and legal obligations
• To detect, prevent, and address fraud, security issues, and technical problems

3. Information Sharing

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Third-Party Service Providers: We engage trusted service providers for website hosting, analytics, email delivery, and other operational functions. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Requirements: We may disclose information when required by law, regulation, court order, or governmental authority.
• Business Partners: With your express consent, we may share your information with authorized business partners in connection with specific transactions or collaborations.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption for data transmission, restricted access controls, and regular security reviews. While we strive to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

5. Cookies

Our Website uses cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the basic functionality of the Website, such as maintaining your session and remembering your preferences.
• Analytics Cookies: Help us understand how visitors interact with our Website, allowing us to improve performance and content. These cookies collect anonymized, aggregated data.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Data Portability: Request transfer of your data in a structured, commonly used format
• Objection: Object to the processing of your personal data for specific purposes
• Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@tresai-chemical.com. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated or controlled by TRESAI. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit. TRESAI is not responsible for the privacy practices or content of external websites.

8. Children's Privacy

Our Website is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information. If you believe we have collected data from a child, please contact us.

9. Changes to This Policy

TRESAI reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this page periodically for any updates. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@tresai-chemical.com
• WhatsApp: +86 18768437043
• Address: No.300-11, 10th Street (East), Baiyang Street, Qiantang District, Hangzhou, China